Refunds and cancellations.
What is refundable, when to ask, and what happens next.
One-time digital products
Before delivery begins, you may request a refund within 14 calendar days of purchase. If you expressly request immediate delivery and acknowledge losing your withdrawal right, that right ends when delivery begins.
After delivery begins, we still refund duplicate charges, products that were not delivered, and products that are materially defective or not as described. Any separate satisfaction guarantee shown on a product page also applies on the terms stated there.
Subscriptions
You may cancel at any time from your billing settings or by emailing us. Cancellation takes effect at the end of the current paid billing period. The unused portion of a billing period is not prorated unless required by law. Duplicate or erroneous subscription charges are refundable.
How to request a refund
Email hello@akmihumanperformance.com with the purchase email, product or plan, purchase date, and reason for the request. Do not send card details.
Processing time
We respond to refund requests within 5 business days. Approved refunds are sent to the original payment method immediately; banks and card networks usually take a further 5–10 business days to post the credit.
Statutory rights
This policy does not limit any consumer right that cannot legally be waived.